Frequently Asked Questions

Check in is available from 3:00 PM.

Check out is at 11:00 AM.

There will be some planned works in the vicinity of our building from Monday until Saturday 10:00 AM until 06:00 PM CET during the following periods: 10.-18.07.2023 / 24.-26.07.2023 / 31.07.-02.08.2023. The work will be situational and isolated. The hours between 06:00 PM and 10:00 AM CET and Sundays are not affected. Thank you for your understanding.

If you are arriving early or leaving Düsseldorf later in the day we are delighted to store your luggage free of charge, please ask our reception team.

We offer complimentary high-speed WiFi for all throughout the hotel.

Yes, please complete the form in your room and either call reception to arrange for collection or bring the laundry bag to reception by 9am for same day service.

If you left an item behind our team will be happy to assist you. Please email info.dus@claytonhotels.com with your name, check-out date, room number along with a description of the item and our lost and found team will investigate.

At Clayton Hotel Düsseldorf we love pets, however we understand that not everyone likes pets the same way we do. You can bring your dog for a supplement of €30 per night, but please do not bring it to the restaurant area – other guests might be afraid. Other pets such as cats are not allowed in the hotel. We thank you for your understanding. Guide dogs are welcome in all areas of the hotel.

Yes, reception is available 24/7.

Smoking and vaping are prohibited in all areas of the building including bedrooms. An outdoor terrace and courtyard are available for guests to smoke and vape. Please note a fee of €250 cleaning fee can apply for violation of the smoking policy.

Yes, we have 3 guest elevators and 2 rooms which are wheelchair accessible. Please contact our reservation team if you have any queries.

Our staff will be happy to help you with this service. Please email your boarding pass to info.dus@claytonhotels.com in PDF format.

We do not offer currency exchange, but there is an exchange desk at the main station only 5 minutes’ walk from our hotel. Our friendly reception team can provide you with directions.

We have a limited supply of adapters at the reception.

With a total number of 393 rooms, we are the biggest city centre hotel. We offer 6 categories of rooms. Please contact our reservation team and they will be happy to assist you finding the perfect room for your needs.

We have 2 rooms accessible for wheelchairs.

All of our guest rooms and public areas are air-conditioned.

We offer both options. Half of our rooms have a shower and half have a bath. Let us know your preferences and will try to accommodate you.

Each room has the option to make both coffee and tea.

Yes, please call 0 for reception.

Rooms include hairdryer, iron and ironing board, safe, tea and coffee facilities, separated bath, TV and more.

We have an international restaurant for breakfast, a Japanese fusion restaurant, a sushi bar and teppanyaki restaurant.

Our breakfast buffet has something for everyone including cooked items, fruits, cheeses, bread and Japanese dishes

Breakfast Restaurant 6:30 am – 10:30 am (weekdays), 7:00 am – 11:00 am (weekends)
Bar | Sushi | Restaurant 12 noon – 1:00 am (kitchen last order 10:00 pm)
Teppanyaki Restaurant 6:00 pm – 10:00 pm (kitchen last order 21:45

We do not have a dedicated kids’ menu however many dishes are loved by our little guests too.

Yes, we do. Please call the restaurant and we will deliver your order to your room.

Advance table reservations are recommended, please call +49 (0)211-8340-2640 or email info.dus@claytonhotels.com

Our teppanyaki restaurants is a live cooking show restaurant for the best entertainment in Düsseldorf.

We have 14 meeting rooms with a range of sizes for events of all kinds.

Yes, Clayton Hotel Düsseldorf is a great city centre location for conferences. Please contact our team by email: events.dus@claytonhotels.com

We offer the full range of meetings and events equipment from screens to full A/V, please email us to discuss your event.

We offer a wide range of drinks, snacks, meals and more.

At Clayton Hotel Düsseldorf we do offer corporate rates. Please contact our team by email events.dus@claytonhotels.com or phone +49 (0)211-8340-2707 for more information.

You will always find our best rates and offers here on Clayton Hotel Düsseldorf official website.

Sometimes it may take a few moments before you receive the confirmation email, other times it may be in your spam folder. If you still can’t find the confirmation, please contact our reservations team and they will make sure that all the details are correct and that you receive your confirmation.

Clayton Hotel Düsseldorf accepts most major payment methods including: cash; Maestro; Visa; MasterCard; American Express; Diners; JCB; Apple Pay; Ali Pay and others. If you are unsure, you can ask the reservations team at any time.

A credit card is needed as a guarantee for all bookings made via website, email or telephone.

Please contact our reservations team for bookings of 9 or more rooms.

You must be 18 years old to make a reservation. Younger guests are welcome when travelling with parents or legal guardian.

We are happy to accommodate last minute guests subject to room availability. Feel free to stop at our reception desk to get your room, no credit card is needed then.

You can extend your stay depending on hotel availability. Please note that room rates may differ from day to day.

If you booked here on our official website you can manage your reservations here.

If you made your reservation through a third-party website please contact your booking provider via their website.

For assistance please contact our hotel reservations team.

Cancellation policy depend on the reservation date and the package chosen. Our most flexible cancellation policies are on reservations made here on our official website or contacting us directly by phone or email. We advise guests to carefully read the cancellation policy prior to booking. Please contact our team with any questions.

Reservations will be held for the first night. If you do not cancel and do not arrive at the hotel on the first night we will charge 90% of the total stay.

Please contact the third-party website directly (e.g. booking.com, hotels.com, expedia.com, hrs.com, trivago.com, secretescape.com and others).

Clayton Hotel Düsseldorf is 7km from Düsseldorf International Airport (15 minutes by train or car from the main station).

Clayton Hotel Düsseldorf is a 5-minute walk to the main railway station. From the train station, it is best to take the S11, RE1 or RE2 trains to Düsseldorf Airport (some ICE trains also go there). Once at the airport you can take the Sky Train (no ticket needed) directly to your terminal.

Clayton Hotel Düsseldorf is located in the very heart of Little Tokyo. Many shopping areas are directly around our hotel including the famous Königsallee (KÖ), 5-minutes walk.

Clayton Hotel Düsseldorf is perfectly located for transportation. It’s close by the main station (train, subway, suburban railway, tram), Oststraße (subway) and Charlottenstraße (bus station, tram).

Explore Little Tokyo! Go shopping at the Königsallee and Heinrich-Heine-Allee. Go to the Rhine River through the Altstadt (Old Town). Visit a few of the numerous museums. Book a ticket for Fortuna Football Club or buy a ticket for a concert in the city. Take a trip by boat or charter for your special occasion. Visit the Aquazoo or the Rhine Tower (there is a Japanese fusion restaurant as well on top!). There are many more options to do in Düsseldorf! Imagine coming to Carnival, Japan Day, DoKomi or Rheinkirmes. Did you miss an event? We look forward to welcoming you back soon.

The closest car rental is Sixt at the Düsseldorf main train station, 5 minutes’ walk away.

There is a very large underground car park (550 spaces) connected to the hotel. The price starts from € 3.00 per hour to € 30.00 per day. The underground car park is operated by APCOA and we have no influence on their pricing.