Frequently Asked Questions

Clayton Hotel Düsseldorf

What time is check-in?

Check in is available from 3:00 PM.

What time is check-out?

Check out is at 11:00 AM.

Can I store luggage?

If you are arriving early or leaving Düsseldorf later in the day we are delighted to store your luggage free of charge, please ask our reception team.

If there WiFi in the hotel?

We offer complimentary high-speed WiFi for all throughout the hotel.

Is there a laundry service available?

Yes, please complete the form in your room and either call reception to arrange for collection or bring the laundry bag to reception by 9am for same day service.

What do I do if I accidentally leave some items in the hotel?

If you left an item behind our team will be happy to assist you. Please email info.dus@claytonhotels.com with your name, check-out date, room number along with a description of the item and our lost and found team will investigate.

Are pets permitted in the hotel?

At Clayton Hotel Düsseldorf we love pets, however we understand that not everyone likes pets the same way we do. You can bring your dog for a supplement of €30 per night, but please do not bring it to the restaurant area – other guests might be afraid. Other pets such as cats are not allowed in the hotel. We thank you for your understanding. Guide dogs are welcome in all areas of the hotel.

Is the hotel reception desk open 24 hours a day?

Yes, reception is available 24/7.

What is the hotel’s smoking policy?

Smoking and vaping are prohibited in all areas of the building including bedrooms. An outdoor terrace and courtyard are available for guests to smoke and vape. Please note a fee of €250 cleaning fee can apply for violation of the smoking policy.

Is the hotel accessible?

Yes, we have 3 guest elevators and 2 rooms which are wheelchair accessible. Please contact our reservation team if you have any queries.

Do you provide printing facilities for boarding passes?

Our staff will be happy to help you with this service. Please email your boarding pass to info.dus@claytonhotels.com in PDF format.

Does the hotel offer currency exchange?

We do not offer currency exchange, but there is an exchange desk at the main station only 5 minutes’ walk from our hotel. Our friendly reception team can provide you with directions.

Do you supply travel adapters?

We have a limited supply of adapters at the reception.

 

Rooms & Amenities

What room types does the hotel offer?

With a total number of 393 rooms, we are the biggest city centre hotel. We offer 6 categories of rooms. Please contact our reservation team and they will be happy to assist you finding the perfect room for your needs.

Are rooms wheelchair accessible?

We have 2 rooms accessible for wheelchairs.

Are the hotel rooms air-conditioned?

All of our guest rooms and public areas are air-conditioned.

Do the bathrooms have a shower or bath?

We offer both options. Half of our rooms have a shower and half have a bath. Let us know your preferences and will try to accommodate you.

Does the room include tea and coffee making facilities?

Each room has the option to make both coffee and tea.

Does the hotel offer wake-up calls?

Yes, please call 0 for reception.

What amenities are included in the room?

Rooms include hairdryer, iron and ironing board, safe, tea and coffee facilities, separated bath, TV and more.

 

Dining

What dining options are available at the hotel?

We have an international restaurant for breakfast, a Japanese fusion restaurant, a sushi bar and teppanyaki restaurant.

Does the hotel offer breakfast?

Our breakfast buffet has something for everyone including cooked items, fruits, cheeses, bread and Japanese dishes

What are the opening times of each restaurant?

Breakfast Restaurant 6:30 am – 10:30 am (weekdays), 7:00 am – 11:00 am (weekends)
Bar | Sushi | Restaurant 12 noon – 1:00 am (kitchen last order 10:00 pm)
Teppanyaki Restaurant 6:00 pm – 10:00 pm (kitchen last order 21:45

Do the restaurants offer a dedicated kid’s menu?

We do not have a dedicated kids’ menu however many dishes are loved by our little guests too.

Do you provide room service?

Yes, we do. Please call the restaurant and we will deliver your order to your room.

Is there a reservation for dinner required?

Advance table reservations are recommended, please call +49 (0)211-8340-2640 or email info.dus@claytonhotels.com

Is there any entertainment available in the hotel?

Our teppanyaki restaurants is a live cooking show restaurant for the best entertainment in Düsseldorf.

 

Meetings & Events

Are there meeting room and event spaces at the hotel?

We have 14 meeting rooms with a range of sizes for events of all kinds.

Does the hotel facilitate conferences?

Yes, Clayton Hotel Düsseldorf is a great city centre location for conferences. Please contact our team by email: events.dus@claytonhotels.com

What equipment is included in the meeting rooms?

We offer the full range of meetings and events equipment from screens to full A/V, please email us to discuss your event.

Are there food and beverage options available?

We offer a wide range of drinks, snacks, meals and more.

Do you have corporate rates available?

At Clayton Hotel Düsseldorf we do offer corporate rates. Please contact our team by email events.dus@claytonhotels.com or phone +49 (0)211-8340-2707 for more information.

 

Reservations & Cancellation

What is the best way to make a reservation?

You will always find our best rates and offers here on Clayton Hotel Düsseldorf official website.

What should I do if I haven’t received a booking confirmation?

Sometimes it may take a few moments before you receive the confirmation email, other times it may be in your spam folder. If you still can’t find the confirmation, please contact our reservations team and they will make sure that all the details are correct and that you receive your confirmation.

What payment methods does the hotel accept?

Clayton Hotel Düsseldorf accepts most major payment methods including: cash; Maestro; Visa; MasterCard; American Express; Diners; JCB; Apple Pay; Ali Pay and others. If you are unsure, you can ask the reservations team at any time.

What is the hotel’s credit/debit card policy?

A credit card is needed as a guarantee for all bookings made via website, email or telephone.

Are there any age restrictions when booking a hotel room?

You must be 18 years old to make a reservation. Younger guests are welcome when travelling with parents or legal guardian.

Can I arrive at the hotel without a booking?

We are happy to accommodate last minute guests subject to room availability. Feel free to stop at our reception desk to get your room, no credit card is needed then.

Can I extend my stay?

You can extend your stay depending on hotel availability. Please note that room rates may differ from day to day.

How can I amend or cancel my booking?

If you booked here on our official website you can manage your reservations here.

If you made your reservation through a third-party website please contact your booking provider via their website.

For assistance please contact our hotel reservations team.

What is the cancellation policy?

Cancellation policy depend on the reservation date and the package chosen. Our most flexible cancellation policies are on reservations made here on our official website or contacting us directly by phone or email. We advise guests to carefully read the cancellation policy prior to booking. Please contact our team with any questions.

What does the “no-show” policy entail?

Reservations will be held for the first night. If you do not cancel and do not arrive at the hotel on the first night we will charge 90% of the total stay.

How can I cancel my reservation if I booked via a third-party website?

Please contact the third-party website directly (e.g. booking.com, hotels.com, expedia.com, hrs.com, trivago.com, secretescape.com and others).

 

Location & Parking

How far is the hotel from Düsseldorf Airport?

Clayton Hotel Düsseldorf is 7km from Düsseldorf International Airport (15 minutes by train or car from the main station).

How do I get to your hotel from Düsseldorf Airport?

Clayton Hotel Düsseldorf is a 5-minute walk to the main railway station. From the train station, it is best to take the S11, RE1 or RE2 trains to Düsseldorf Airport (some ICE trains also go there). Once at the airport you can take the Sky Train (no ticket needed) directly to your terminal.

Are there any shopping areas nearby?

Clayton Hotel Düsseldorf is located in the very heart of Little Tokyo. Many shopping areas are directly around our hotel including the famous Königsallee (KÖ), 5-minutes walk.

What is the closest train station?

Clayton Hotel Düsseldorf is perfectly located for transportation. It’s close by the main station (train, subway, suburban railway, tram), Oststraße (subway) and Charlottenstraße (bus station, tram).

What is there to see and do around the hotel?

Explore Little Tokyo! Go shopping at the Königsallee and Heinrich-Heine-Allee. Go to the Rhine River through the Altstadt (Old Town). Visit a few of the numerous museums. Book a ticket for Fortuna Football Club or buy a ticket for a concert in the city. Take a trip by boat or charter for your special occasion. Visit the Aquazoo or the Rhine Tower (there is a Japanese fusion restaurant as well on top!). There are many more options to do in Düsseldorf! Imagine coming to Carnival, Japan Day, DoKomi or Rheinkirmes. Did you miss an event? We look forward to welcoming you back soon.

Is there a car rental station near the hotel?

The closest car rental is Sixt at the Düsseldorf main train station, 5 minutes’ walk away.

Is parking available at the hotel?

There is a very large underground car park (550 spaces) connected to the hotel. The price is €3 per hour or €25 per day. The underground car park is operated by APCOA and we have no influence on their pricing.

 

If we haven’t answered your question please call us on +49 211 834 0 and our friendly team will be delighted to assist.

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