Clayton Hotel Düsseldorf Privacy Notice

Who are we?

The “Dalata Hotel Group plc.” is the data controller and hotel operator of Clayton Hotel Düsseldorf -. Dalata Hotel Group operates properties including the Maldron Hotels and Clayton Hotel brands and other properties in Ireland and the UK as well as Clayton Hotel Düsseldorf in Germany.

About Us

Registered office: 4th Floor, Burton Court, Burton Hall Drive, Sandyford, Dublin 18, Ireland

Registered number: 534888.

Email: dataprotection@dalatahotelgroup.com

To contact us at Clayton Hotel Düsseldorf:

Phone: +49 211 834 0

Postal Address: Konrad-Adenauer-Ufer 5-7, 50668 Cologne, Germany

Email: info.dus@claytonhotels.com

 

Throughout this privacy statement, “we”, “us”, “our” and “ours” refer to the Dalata Hotel Group plc.

We fully respect your right to privacy, any personal information, which you volunteer to the Clayton Hotel Düsseldorf and the Dalata Hotel Group plc. will be treated with the highest standards of security and confidentiality.

Registered office: 4th Floor, Burton Court, Burton Hall Drive, Sandyford, Dublin 18, Ireland

Registered number: 534888.

Email: dataprotection@dalatahotelgroup.com

To contact us at Clayton Hotel Düsseldorf:

Phone: +49 211 834 0

Postal Address: Konrad-Adenauer-Ufer 5-7, 50668 Cologne, Germany

Email: info.dus@claytonhotels.com

 

Throughout this privacy statement, “we”, “us”, “our” and “ours” refer to the Dalata Hotel Group plc.

We fully respect your right to privacy, any personal information, which you volunteer to the Clayton Hotel Dusseldorf and the Dalata Hotel Group plc. will be treated with the highest standards of security and confidentiality.

We are not responsible for the content or privacy practices of other websites. Any external links to other websites are clearly identifiable as such. Some technical terms used in this statement are explained at the end of this page.

This statement outlines how we protect and manage your personal data. Please also read our Cookie Statement, which tells you how we use cookies. For a better understanding of our products and services please read our Terms and Conditions.

 

By using any of our products or services and/or by agreeing to this Statement, e.g. in the context of registering for any of our products or services, you understand and acknowledge that we will collect and use personal information as described in this Privacy Statement.

If you have any questions about how your information is gathered, stored, shared or used, please contact dataprotection@dalatahotelgroup.com. You have a number of rights in relation to your information, including the right to object to the processing of your personal information for direct marketing or where the legal basis for our use of your data is our legitimate business interests.

To ensure that the personal information we hold on you is accurate and up-to-date, please inform us of any relevant change to your contact details.

As we might amend this page from time to time, we encourage you to visit our Privacy Statement page regularly.

The types of information we receive and collect depend on how you interact with us or use our Services.

Personal Information

As defined in GDPR, personal information is “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”. It is information that identifies you as an individual or relates to an identifiable individual.

We may collect various personal information which you provided us with:

• Contact information, including: title, name, postal and email address and phone/mobile number.
• Information about your preferences for your stay.
• Meeting and event specifications (if you plan an event with us).
• Transaction information, including payment and reservation information and booking details.
• Business information from our corporate customers, including job title, employer details (company name and business postal address) as well as booking type preferences.
• Purchase history: such as hotels that you have stayed in, the dates of your stay and other indicated preferences.
• Guest feedback.
• CCTV images.
• IP
• Browser, and information about your computer’s operating system
• Application version, language settings and clickstream data which shows the traffic of your visit around this website (for example pages accessed and documents downloaded).
• We also collect the previous website address from which you reached us and the domain name used (for example.ie, .com, .org, .net)
• If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.
• Cookies

Sensitive Personal Information

The term “sensitive information” called in GDPR “special categories of personal data”, refers to information related to your physical or mental health, racial or ethnic origin, political opinions, religious or other beliefs, your sexual life, genetic data, biometric data (if used to identify an individual) or trade union membership.

In general, we do not collect sensitive information unless it is volunteered by you. We may use health information provided by you to meet your particular needs during your stay or if required in the public interest or under public health grounds. For example, such as any mobility restrictions or specific meal preferences.

As defined in the GDPR, personal information is “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”. It is information that identifies you as an individual or relates to an identifiable individual.

We use your personal information for various legal basis and purposes which will be outlined below.

To provide our products and services to you and perform our contract with you:

We may collect various personal information which you provide us as part of the you agree with us which may include:

• Contact information, including: title, name, postal and email address and phone/mobile number.
• Information about your preferences for your stay.
• Meeting and event specifications (if you plan an event with us).
• Transaction information, including payment and reservation information and booking details.
• Business information from our corporate customers, including job title, employer details (company name and business postal address) as well as booking type preferences.
• Purchase history: such as hotels that you have stayed in, the dates of your stay and other indicated preferences.
• Guest feedback.
• CCTV images.

 Sensitive Personal Information

In general, we do not collect sensitive information unless it is volunteered by you. For example, information such as any mobility restrictions or specific meal preferences.

The information described above will be used for the following purposes:

We use your personal information to administer your booking. If the required personal data is not provided, we will not be able to administer your booking. When you make a reservation with us, we will send a booking confirmation by email. On occasion, we may get in touch with you by email or by phone with information related to your stay, meeting or event. This is to respond and handle requests you have made or to assist you and provide you with other relevant information.

As you make enquiries and engage with us, information is gathered about you. In order to assist you and provide with relevant information, we may process your personal information when you communicate with us using our website, via online chat, our enquiry form or externally via social media to question us or inform us of any requests or preferences you may have.

We may use your contact information to invite you to write a review after your stay, which may ask for information about the property, the surrounding areas, and the destination. If you don’t want your name to show with your review, you can be displayed anonymously.

By completing a guest review, you’re agreeing that it can be displayed on, for example, our websites or our social media accounts to inform other travellers about the quality and services of the hotel.

To manage our legitimate business interests:

“Legitimate Interests” means the interests of our company in conducting and managing our business to enable us to give you the best service and products.

Whenever we process data for these purposes, we will ensure that we always adhere to your personal data rights. You have the right to object to this processing if you wish, and if you wish to do so, please email dataprotection@dalatahotelgroup.com. Please bear in mind that if you object, this may affect our ability to carry out the below tasks for your benefit.

We may collect various personal information which you provide us under our legitimate interests which may include:

• Contact information, including: title, name, postal and email address and phone/mobile number.
• Information about your preferences for your stay.
• Meeting and event specifications (if you plan an event with us).
• Transaction information, including payment and reservation information and booking details.
• Business information from our corporate customers, including job title, employer details (company name and business postal address) as well as booking type preferences.
• Purchase history: such as hotels that you have stayed in, the dates of your stay and other indicated preferences.
• Guest feedback.
• CCTV images.

These purposes may include:

• Where we use security measures to protect our systems
• To conduct analytics to better understand how you interact with our websites, to enhance the user experience, and improve the functionality and quality of our services.
• To conduct analytics to better understand how to enhance the user experience and the functionality and quality of our services.
• Operation of CCTV

We may process the below information with your consent:

• Contact information, including: title, name, email address and phone/mobile number
• Cookies
• Marketing references if provided
• Your booking preferences if provided

We may process this information for the following purposes:

To process information on your online activities

We collect information about your internet activity using the technology known as cookies, which can often be controlled through internet browsers. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Statement.

With your permission, we may collect certain personal information such as:

• Your IP address,
• Browser,
• Information about your computer’s operating system, application version, language settings and clickstream data which shows the traffic of your visit around this website (for example pages accessed and documents downloaded).
• We also collect the previous website address from which you reached us and the domain name used (for example .ie, .com, .org, .net).
• If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.

If you see our marketing ads on different websites, this is because we may show adverts we think will be of interest to you based on your activity on our site such as visiting certain pages or special offers through our advertising partners. Read more and review your preferences in our . Our advertising partners include Google and, using the Google Display Network and in compliance with their strict advertiser policies, adverts can appear on third party sites.

To deliver direct marketing communication in relation to your booking.

We will send you an email related to your upcoming stay, such as how to contact the hotel, and information that we feel might be useful to you in planning or getting the best out of your stay with us. You may opt-out from marketing communication at any time by clicking the relevant link in the e-mail message or contacting us at .

To conduct marketing activities

We use your contact information to send marketing communication about our products and services, as permitted by law (the Privacy and Electronic Communications Directive which regulates our marketing activities and the Gesetz gegen den unlauteren Wettbewerb -UWG). We will send you a request to confirm your opt in before we commence direct marketing to you.

We send our customers regular newsletters by email. There may be other times when we get in touch by post, by phone or by texting you, depending on the contact information you share with us. Specifically, the purposes for processing your data may consist of:

• If you have provided us with your email address or Facebook details at some point over the past 12 months, we might target you or an audience using this email or Facebook details with a similar interests and relevant offers, which might be of value.
• When you participate in our promotional activities (e.g., competitions during trade shows or on our social media channels), your contact information will be collected to administer these promotions. If you agree (opt-in), we will use your contact information to send you regular news and offers related to our products and services. You will only be added to our marketing database with your prior marketing opt-in permission located on the form where your contact details were collected. You can unsubscribe/opt-out from marketing communication at any time by clicking the relevant link in the e-mail message or contacting the marketing department at dataprotection@dalatahotelgroup.com.
• If you choose to participate in our social media activities (e.g., competitions, shared offers or other promotions), we may use the publicly available information you voluntarily share with us during the activity (e.g., your photos). This information will only be used in connection with that specific activity.
• Provided that you have opted into us using your details in this way, we may contact you using your business contact information to provide you with information related to our services and products, which we think will be of interest and value to you (meetings, event planning, corporate room rate or any other).
• We may use automated decision making to provide our current customers with relevant offers which are delivered by email.
• To offer the best service, we have the ability to retain your contact details should you input them on our website. . Such contact details may be used to contact you to assist with your transaction only. The information you enter into our booking forms may be collected and stored briefly so that we can contact you in relation to the nature of your attempted transaction, even if you don’t confirm the transaction. This may be used to send an email and will not use this data for any other purpose, we won’t store it for longer than necessary and we certainly won’t share it with any other company. Our aim is to provide you with the highest level of service that we can.

Market research

We may ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.

To adhere to reasons of public interest including in the area of public health

We may need to share your personal data to assist government bodies or other competent authorities if required in the public interest or under public health grounds.

To comply with legal obligations

We may process some of your data to comply with legal obligations such as:

• Financial and tax matters where we have an obligation to maintain books and records on financial transactions
• Documenting on-site accidents and other incidents for health and safety purposes
• To comply with requests from law enforcement authorities to provide data
• To comply with requests relating to civil and commercial proceedings
• To comply with our obligations to engage with regulators such as the Irish Data Protection Commission

To protect the vital interests of our guests and visitors

We may process personal data relating to our quests and visitors to ensure their vital interests, such as contacting medical or emergency services for an ill guest.

Personal information from children

We do not administer bookings from children under 18 years old and we do not knowingly collect their personal information. As a parent or legal guardian, you should not allow your children to submit their personal information without your permission.

Personal data you give us about others

In situations when you:
5.1. Stay with other guests whose details you may provide as part of the reservation;
5.2. Make a reservation on behalf of someone else;
5.3. Purchase our gift card with the delivery service to another recipient than related to you.

You should only provide us with information about other people if you have their permission to do so. It’s your responsibility to ensure that the other person is aware that you have done so and that this individual has accepted that we use their personal information as outlined in our Privacy Statement.

Our commitment is to protecting your privacy. We protect your information from unauthorised use or loss and will only pass your data to our business partners, to fulfil your requirements, improve our services, in the public interest under public health grounds or where we are required to do so by law.

We use a range of third parties to provide services – either directly or indirectly. Where relevant, these companies are required to comply with our data privacy and information security standards when handling personal data and we aim that they do not compromise your personal data and information. We may share your personal data and information if we believe in good faith that such disclosure is authorised by law or is necessary to protect your personal safety. Such disclosure may include a cross-border transfer of personal data and information.

In the event of an unpaid account or disputed account, we will instruct our appointed debt recovery agents/solicitors to proceed with the necessary course of action to retrieve any monies due to our Company without prior consent from the customer.  Only information held that is relevant to the matter in hand will be passed to our appointed third party agents.

If legally compelled to disclose your information to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited

International Data Transfers

Your data will be mainly processed within the EEA. Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the GDPR, including using adequate jurisdictions or implementing appropriate contractual arrangements.

Protecting your data

We take security responsibilities seriously, employing the most appropriate physical and technical measures, including staff training and awareness and we review these measures regularly.

Data Retention

We will keep your personal data for as long as it is necessary to enable you to use our services, to provide our services to you, unless a longer retention period is required. This is to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details provided below.

As a data subject you have a number of rights which are summarised below. Some of these only apply in specific circumstances and are qualified in several respects by exemptions in data protection legislation. We will advise you in our response if we are relying on any such exemptions.

The right of access to your personal data

If you have given your personal data and information to us, you have a right to request a copy of any personal information that we hold about you. 1. 1. You can do the above by emailing the completed form to dataprotection@dalatahotelgroup.com. Please write “Request personal information” in the subject line of your email.

Your request will be dealt with as soon as possible (within 30 days under GDPR).

The right to rectification

You can also request to update or correct your personal information. We strive to retain only data that is accurate, complete and up to date.

Please contact us to ensure that the personal information we retain is up to date. You can do that by emailing dataprotection@dalatahotelgroup.com.  Please write “Request personal information update” in the subject line of your email.

The right to deletion

You can also request to delete your personal data in certain circumstances. However, we may need to retain certain information for legal or administrative purposes, such as record keeping or to detect fraudulent activities. If you are concerned about potential violation of your privacy rights, please advise us of your concerns and we will strive to resolve them as soon as practically possible.

You can do the above by emailing dataprotection@dalatahotelgroup.com. Please write “Request personal information deletion” in the subject line of your email.

The right to object processing

You have the right to object to our processing of your data for marketing purposes of for our legitimate interests. However, we may continue to process your personal data, despite your objection, where there are compelling legitimate business reasons to do so or we need to process your personal data in connection with any legal claims.

You can do the above by emailing dataprotection@dalatahotelgroup.com. Please write “Object to personal information processing” in the subject line of your email.

The right to withdraw consent:

Where we have relied upon your consent to process your personal data, you can withdraw that consent at any time subject to applicable law. You can do the above by emailing dataprotection@dalatahotelgroup.com.

The right to data portability

You have the right to data portability which allows you to obtain and reuse your personal data for your own purposes across different services. This right applies where your personal information is being processed based on consent or for a performance of a contract and the processing is carried out by automated means (excluding paper files).

The right also permits the transfer of data directly to another provider where technically feasible. You can request the above by emailing dataprotection@dalatahotelgroup.com

Right to restrict processing of personal data

In certain circumstances you can request us to suspend our processing of your personal data. Where we suspend our processing of your personal data, we will still be permitted to store your personal data, but any other processing of this information will require your consent, subject to certain exemptions.

Right to Complain

You have the right to lodge a complaint with a supervisory authority at any time.

 

If you have any questions about your personal data or if you wish to exercise any of your data rights, please contact us:

Email: dataprotection@dalatahotelgroup.com
Phone: +353 (0)1 206 9400
Postal Address: 3 Arkle Rd, Sandyford Business Park, Dublin 18, D18 T6T7

All customer complaints are promptly escalated to the relevant manager. We deal with all complaints fairly and promptly and all issues are resolved as quickly as possible. Where any customer is dissatisfied with the outcome of our efforts to resolve their complaint, the matter will be raised with senior management. Where any customer remains dissatisfied, they are notified of their rights to refer their complaint to the relevant Ombudsman.

 

What are Cookies?

Cookies are small text files stored on your device by a web browser (e.g. Internet Explorer) that hold information about your previous visits to our site. On returning to our site this stored information is fed back to us allowing us to offer you a more personal browsing experience.. For more information on cookies, visit Aktuelles (nrw.de)

Why are we telling you this?

EU law requires website operators to ask for permission before using certain kinds of cookies. To ensure you are completely aware of the types of cookies we use and to enable us to continue to bring you the best possible browsing experience, we are giving you a detailed outline of the cookies we use and their unique role in your browsing experience. You can easily change your settings in our cookie consent tool add Cookies Settings link.

What cookies do we use?

Our website uses the following types of cookies:

1. Strictly necessary cookies– These technical cookies enable you to navigate our site and gain full access to its features and secure areas. Without these cookies essential services, you have asked for, cannot be provided.
2. Functionality cookies– These cookies remember choices you made on previous visits to our site such as your username, language or region so we can provide enhanced, more personal features. They can also be used to remember changes you’ve made to text size, fonts and other parts of web pages you can customise. Functionality cookies can also be used to provide services you have previously asked for such as watching videos or commenting on a blog. The information collected by these cookies may be anonymised and they cannot track your browsing activity on other sites.
3. Performance cookies(Google Analytics cookies) – These cookies remember information about how you and other customers use our website. This gives us vital information such as which pages are visited most often and if customers are receiving error messages from certain pages. The role of these cookies is to allow us to analyse and improve the performance of our website ensuring you receive a consistent look, feel and shopping experience.
4. Performance cookies don’t collect any information that identifies the customer and all information collected is aggregated and therefore anonymous.
5. Targeting or advertising cookies– These cookies are used to show you the Controller Hotel and Partner Hotel advertisements on other websites. This is called ‘retargeting’ and these cookies remember that you have visited our website and the information is shared with other organisations such as third-party advertisers. Third-party advertisers, including Google, use first-party cookies (such as Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve advertisements based on someone’s past visits to our Website. When one of these adverts is presented to you on a site there will be a quick and easy way to click in and opt out of receiving further adverts.

Google Universal Analytics

What is Google Analytics?

Google Analytics is a web analytics service provided by Google, Inc. Google Analytics uses cookies in order to evaluate your use of our website. Browsers do not share cookies across domains.

How Google Analytics Works

Google does not collect or store personal information. Google Analytics prohibits the tracking or collection of personal information or association of personal information with web analytics information. Google Analytics does not report the actual IP address information of Google Analytics customers.

What Google Analytics features are enabled by us?

The following Google Analytics Advertising features are enabled in respect of our use of Google Analytics:

User ID -This allows us to associate multiple sessions (and any activity within those sessions) with a unique ID, in this case an ID derived from online interactions with us. When the unique ID and any related engagement data is sent to Google Analytics, all activity is attributed to one anonymous user who is not personally identifiable in the reports.

With the unique ID, we can get a more accurate user count, analyse the signed-in user experience, and get access to the new cross-device reports.

In addition with a unique ID, we can present more relevant advertising to a user as the unique ID can indicate if an anonymous user is an existing user of ours without removing the anonymity of that user.

While Google Analytics cookies are targeting cookies which use a unique ID and can track your visits around different websites, the information collected is anonymous and you will not be personally identifiable to us.

Demographics and interests reporting – Understand how our site audience breaks down by age, gender, and interests.

Google Analytics data sharing settings enabled: – Google products & services – we share Google Analytics data with Google to help improve Google’s products and services.

Benchmarking – we contribute anonymous data to an aggregate data set to enable features like benchmarking and publications that can help us to understand data trends. All identifiable information about our website is removed and combined with other anonymous data before it is shared with others.

Technical support – Google technical support representatives have access to our Google Analytics data and account when necessary to provide service and find solutions to technical issues.

Opt-out: Users may opt out of Google Universal Analytics’ use of cookies by visiting the Google Universal Analytics opt-out page.

Storage Location: Google stores the information collected by the cookie on secure Google servers.

Google AdWords

What is Google AdWords?

Google AdWords is an advertising analytics service provided by Google, Inc.

How Google AdWords Works

AdWords uses temporary cookies that are stored on a user’s computer for a limited period. Only pages that a user has visited containing the Google conversion code are tracked.

Google does not collect or store personal information. Conversions are not isolated: This means that neither Google nor we can match conversion data to specific customers. Instead Google or ourselves can just see overall data for ads and keywords.

Opt out: There is no opt out available for this third-party cookie. If you do not wish for this third-party cookie to be on your computer, please do not click on Google Ads.

Storage Location: Google stores the information collected by the cookie on secure Google servers.

Google AdWords Remarketing

What is Google AdWords Remarketing?

AdWords Remarketing is a remarketing and behavioural targeting service provided by Google Inc.

How Google AdWords Remarketing works

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It means that we advertise to previous visitors who haven’t completed a task on our site, for example not completing a booking. This could be in the form of an advertisement on a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our websites.

Google does not collect or store personal information.

Opt out: Users may opt-out of AdWords Remarketing use of cookies by visiting the .

Storage Location: Google stores the information collected by the cookie on secure Google servers.

DoubleClick by Google

What is DoubleClick?

DoubleClick leverages a 64-bit persistent cookie tied to the doubleclick.net domain. The contents of the cookie consist exclusively of a single string of random characters. DoubleClick cookies expire two years after they are placed on the web browser. Only pages that a user has visited containing the DoubleClick code are tracked. DoubleClick also uses Remarketing pixels – a pixel is a small, invisible piece of code that tells DoubleClick to save visitors’ cookies to our websites on a list. Third-party vendors, including DoubleClick (owned by Google), then use the cookies to serve ads on sites across the internet based on someone’s past visits to our websites.

DoubleClick does not collect or store personal information.

Opt-out: Users may opt-out of Double Click cookies by visiting the DoubleClick opt-out page.

Storage Location: Google stores the information collected by the DoubleClick cookie on secure Google servers.

For more information go to Privacy Policies and Privacy Ads.

Managing Cookies

Can I disable cookies from your website?

It is possible to stop your browser accepting cookies from particular websites. However, disabling cookies from our site will mean you lose a lot of functionality, which will have a detrimental impact on your browsing experience and mean that you only have limited access to personalised areas of the site.

How to block or delete cookies

We have explained to you what cookies are and what they do, you can delete or disable cookies if you want to and the links below will explain how to do this.  It is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some of the functionality of the website by blocking strictly necessary cookies that are outlined above.

If you wish to restrict or block the web browser cookies set on your device, you can do this through your browser settings; the Help function within your browser explains how to change these settings.
Microsoft Internet Explorer – How to delete cookies in Microsoft Internet Explorer
Google Chrome – How to delete cookies in Google Chrome
Firefox – How to delete cookies in Firefox
Safari – how to delete cookies in Safari

Cookie Settings

You can also visit www.allaboutcookies.org, which contains comprehensive information on how to manage cookies on a wide variety of desktop browsers.

 

Glossary Of Technical Terms Used

• Web browser; the piece of software you use to read web pages. Examples are Microsoft Internet Explorer, Chrome and Opera.
• IP address; the identifying details for your computer (or your internet company’s computer), expressed in “internet protocol” code (for example 192.168.72.34). Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.